Sonic Drive-in - Murphy
Sonic Drive-in
Description
The local Sonic has become a topic of debate among its patrons, with experiences ranging from delightful interactions to frustrating service mishaps. While some customers praise select staff members for their warmth and efficient service, others criticize the food quality, slow turnaround times, and inconsistent order fulfillment. Long wait times, both at the drive-thru and when using the app, have left many feeling dissatisfied. With a notable decline in service quality and issues such as malfunctioning electronic order systems, regulars urge management to address these growing concerns to restore the restaurant's once-favorable reputation.
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Feedback
I recently visited the Murphy location for the first time and was surprised by how busy it was. My order took longer than I expected, so my advice would be to be patient and prepared to wait if you plan on visiting. Despite the wait, the food was delicious as usual!
I placed an order online through the app, but when I arrived to pick it up, the app was not working. I had to wait for a worker to assist me after they finished helping another customer. Once I finally received my food and checked my order, I realized that the burger was completely different from what I had customized on the app. The final product did not match what was shown on the app.
I have been a resident of Murphy for 23 years and have always enjoyed this Sonic since its opening. However, in recent years, the quality has significantly declined. The food is below average, the service is slow, the drive-thru is often out of order, and the electronic consoles sometimes malfunction. Yesterday, I tried to use a $25 and a $50 Sonic gift card with my kids, but the carhop insisted that neither worked, even though they were new and given to my daughter for her birthday the day before. This lack of training and poor service is unacceptable. The franchise owner should consider selling the restaurant to someone who values the customers in Murphy. That's all I have to say.
Every time I come to this sonic the food is gross. Even if you tell them to make it fresh they Will not do so. The manager is also very rude, he needs to be replaced.
Can’t stand this place. How does it take 20 minutes for tater tot’s? Been sitting here watching everyone get theirs after I have been here and ordered ahead of time. Then on top of that I get my food and you can tell it’s been sitting there for 20 min.
