Chipotle Mexican Grill - Mt Pleasant

I went inside to speak with the woman at the counter, explaining that I received the wrong order. She told me she would consult the manager. After waiting for a... read more I went inside to speak with the woman at the counter, explaining that I received the wrong order. She told me she would consult the manager. After waiting for another 15 minutes without a word, the manager finally approached me. I explained the situation: my daughter picked up an order because they couldn't find mine. I showed her my phone with the large order confirmation. Without addressing my concerns, she retraced her steps to the back and returned with my actual order, which was indeed there all along. I expressed my surprise, thinking they had to remake it. However, she responded, “I don’t understand why you had an attitude with me; I never said anything to you.” I was taken aback, wondering when I had shown any attitude. I had waited patiently for 15 minutes without raising my voice or using any foul language. She dismissed me with a cheerful, “Have a good day!” and “Bye bye!” I left, frustrated and confused, not wanting to cause a scene. I usually support employees in customer service, but this experience was unnecessary and upsetting. This was my first visit inside the restaurant, and it will definitely be my last. I was very disappointed in the manager's behavior. If this is how they handle mistakes and miscommunications, I pity the customers. Management needs to do better. By the way, they also forgot my chips and queso, but it wasn't worth going back for that!

Horrible experience customer service very poor alwaying missing read more Horrible experience customer service very poor alwaying missing

I was having a tough day and hadn't eaten all day. When I walked in, I waited in line for quite a while without being greeted as multiple online orders were bei... read more I was having a tough day and hadn't eaten all day. When I walked in, I waited in line for quite a while without being greeted as multiple online orders were being prepared. When it was finally my turn, I received only the last scraps of barbacoa from the tray, which would have made for a very soggy burrito. I was quite dissatisfied with my experience so far. Although I didn't say much, the cashier noticed my frustration and stepped up to improve the situation. The young man with long hair double-wrapped my burrito for me and offered to make another one with fresh barbacoa. I declined and took the burrito as it was, but he rang it up for me at half price due to the inconvenience and even gave me a complimentary drink. Racine usually has some of the worst service I’ve experienced, but I was really impressed with how they handled this situation. That guy deserves a reward, like a Klondike bar or something!

Friendly and attentive staff. Solid read more Friendly and attentive staff. Solid

We as customers have a duty to respect employees and not treat and talk to them like they are servants everyone at chipotle I thank you and appreciate the quali... read more We as customers have a duty to respect employees and not treat and talk to them like they are servants everyone at chipotle I thank you and appreciate the quality of food and service I receive on a weekly basis the manager is always pleasant with a smileKid-friendliness: My granddaughter eats here a lot