Chipotle Mexican Grill - Mt Pleasant

Here's my online order. Arrived home to see almost half the bowl is missing. This is 2 beans, 2 rice, and chicken. When I complained, they didn't offer a refund... read more Here's my online order. Arrived home to see almost half the bowl is missing. This is 2 beans, 2 rice, and chicken. When I complained, they didn't offer a refund or a replacement, they said they'll give me a buy one get one free coupon. Last time I go to chipotle. You can't trust them with to go orders. Their prices got to the point where they're just too expensive. They would prefer to steal from their customers. It's just not worth it anymore.

I ordered a keto steak salad bowl and it’s probably the most pathetic “salad” I have ever received. The bowl was less than half full and contained more guacamol... read more I ordered a keto steak salad bowl and it’s probably the most pathetic “salad” I have ever received. The bowl was less than half full and contained more guacamole than salad/lettuce mix. Unfortunately since I ordered at work through Door Dash I was not able to comment at the time it was made. Several other issues were noted with coworkers meals in a large order. Very disappointed. Especially for the cost at $15 delivered.

I just want to give a big thank you for the newly recruited skinny white guy (i dont know his name! . He always gives you a genuine smile and is generous with t... read more I just want to give a big thank you for the newly recruited skinny white guy (i dont know his name! . He always gives you a genuine smile and is generous with the portion. From a customer's perspective, he makes me want to visit Chipotle more. I'm no stranger to Chipotle. In fact, it is my favorite chain store here in the States, I'm already someone who visits Chipotle quite often. However, there are times when I stood outside the doors and can't make up my mind on whether I want Noodles compa

I've been going to Chipotle after having negative experiences at Qdoba for having undercooked food. Now, the last 2 times, we've ordered food the chicken has be... read more I've been going to Chipotle after having negative experiences at Qdoba for having undercooked food. Now, the last 2 times, we've ordered food the chicken has been tasting off; the taste is different. Is the chicken fresh or frozen? The chicken I've been getting has been mostly cartilage, and it's very off-putting. Not a good biting, through hard chicken. It makes the entire meal unappetizing. Now, I'm scared to feed my children chicken as they might choke on it. Not a good experience.

I went inside to speak with the woman at the counter, explaining that I received the wrong order. She told me she would consult the manager. After waiting for a... read more I went inside to speak with the woman at the counter, explaining that I received the wrong order. She told me she would consult the manager. After waiting for another 15 minutes without a word, the manager finally approached me. I explained the situation: my daughter picked up an order because they couldn't find mine. I showed her my phone with the large order confirmation. Without addressing my concerns, she retraced her steps to the back and returned with my actual order, which was indeed there all along. I expressed my surprise, thinking they had to remake it. However, she responded, “I don’t understand why you had an attitude with me; I never said anything to you.” I was taken aback, wondering when I had shown any attitude. I had waited patiently for 15 minutes without raising my voice or using any foul language. She dismissed me with a cheerful, “Have a good day!” and “Bye bye!” I left, frustrated and confused, not wanting to cause a scene. I usually support employees in customer service, but this experience was unnecessary and upsetting. This was my first visit inside the restaurant, and it will definitely be my last. I was very disappointed in the manager's behavior. If this is how they handle mistakes and miscommunications, I pity the customers. Management needs to do better. By the way, they also forgot my chips and queso, but it wasn't worth going back for that!