Chipotle Mexican Grill - Mountain View

Consistently poor service over multiple visits. Incorrect orders, missing items. Tonight I picked up my mobile order and someone had overpacked the bag. I picked it up, it ripped and everything went over the floor. I had to ask a staff member for a bag bc no one batted an eye, rebag my own items. Realized one of my items was missing, good thing the bag ripped and I ended up having to check? Not cool. This Chipotle location is getting to the point where it might not be worth it anymore.

I ordered a veggie burrito bowl and they gave me one with steak. The food was not at all up to the standard. The chips were so oily that you can literally see the oil dripping. I am really disappointed with the service at this Chipotle.

My husband went here to order and was totally ignored even after trying to get their attention 3-4 time one of the employees looked him dead in the eyes and walked away…I called to make a complain and a lady who answered listen to what I said and passed the phone to a guy who was very nonchalant and rude he told me he will talk to the employees I asked if he was the manager and his name and he straight up told me he’s not gonna tell me his name THIS WAS MY 1ST TIME AT THIS LOCATION AND IT WAS MY WORST EXPERIENCE SO FAR WOULD NOT RECOMMEND also the place was disgusting and needed cleaning !

Used the app, walked over food was ready, but a bit cold. Tasty and fast, good experience.Vegetarian options: Salid, fried veggies

This place sucks big time. They say they open at 10:30. I come at 10:42 to pick up an order (placed online) and the place is locked. The workers are here and they see me wanting to talk to them and they blatantly ignore. Customer service is non existent. If they cannot service an order then they **** well not accept the order. Never again to this location. If there was an option to say 0 rating that is what I would have undoubtedly selected.