Moe's Southwest Grill - Mountain Brk

I’ve been coming to this Moes since I was a kid and slowly watched it go downhill over the years. It’s gotten to the point where it’s just disappointing. The portion sizes are laughable; staff is unfriendly and seems put-upon to take our order. Place is unclean and coke machine didn’t have a single flavor available. This place used to be great. Management/ownership needs to invest the time and resources to make it the way it used to be or this location is going to close. Also what happened to “Welcome to Moe’s”??

Walked in and waited over 2 mins to be greeted when there wasn't any patrons. 2 female staff was standing talking and ignoring me. So I went next door to Wendy's to wait in a line. I won't be back.

As is stated in other lower rating reviews, the portions are too small the quality is not comparable to any other Moes at which I have eaten. I ordered a stack, and the employee preparing my meal wrapped it without the “two crunchy corn shell tacos” (as the menu states). When I told him I ordered a stack, he unwrapped it and crushed 3 chips in it, then wrapped it back up. Then, I was asked to leave a tip. Couldn’t recommend against this location more when there are other perfectly fine Moes locations in the same city.

I love Moe's and decided to try this location. We stay at the hotel nextdoor often for medical treatment at UAB so this location was convenient and despite the low rating of the store I thought I'd give it a try. The crew was super friendly and helpful. The food however was not very good, smaller portions than other locations and a higher price. More disappointing was the food was lukewarm at best and the chips were stale. I really was surprised and not in a good way. Will stick to other Moe's outside of Birmingham and continue to eat elsewhere when here.

I had driven to the Trussville location, only in my horror to find that they were closed. Drove past Chipotle to come in and stand in a long line. My mouth is so pleased with that decision.