Kfc - Mount Sterling

#2 - Fast Food - Mount Sterling, Chicken, Delivery Services
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Kfc

Kfc
3.7 / 5 (2931 reviews)

Description

**KFC in Mount Sterling: A Mixed Bag of Experience**

The KFC location in Mount Sterling presents a stark contrast in customer experiences, leaving patrons divided. While some diners appreciate the quality and flavor of the food, many express frustration with consistently poor service. Issues such as incomplete orders, long wait times, and unfriendly staff are frequently mentioned. Customers have reported receiving incorrect items, difficulty in reaching staff by phone, and even the unavailability of chicken during peak hours. Despite the excellent taste of the meals, the evident lapses in service quality make it a place where customers feel uncertain about returning.

Last update: 23.05.2026 from: Rick

Feedback

★ 3.7 / 5 from 2931 reviews
rick-sarten-1
30.06.2024

Food here is very good for this chain but the service needs vast improvement. The people are nice enough. But! Even if you have to tell them your order several times, check it before you leave. If they tell you it's a 5 minute wait, plan for 15 to 20 minutes.

morro-morro
30.06.2024

Terrible service, the cashier is in a bad mood, it doesn't make me want to come

vickie-palmer-church-1
30.06.2024

Went through the drive thru, it was a little slow at 12:30pm lunchtime. There were 2 cars already asked to pull forward and wait. They asked me to pull over and they would bring my food out to me. I waited about 8 minutes to get my order. The food was hot and delicious ?.

yvette-dickson
30.06.2024

It was awful. Drive right on by this one. I had diarrhea for the entire next day.

cassie-wright
30.06.2024

The KFC in Mount Sterling is the worst we've ever encountered. We've faced numerous problems with receiving our complete orders. Tonight, we placed an order two hours before closing, and when we picked it up, we found that we received cold dinner rolls instead of biscuits, which we had paid for. Additionally, they didn't provide the coleslaw we ordered. When we got home and realized this, I tried calling them, but their phone was off the hook. I called for over an hour with no response.

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