Starbucks - Mount Prospect

The worst dieucks save so careless, only pointless attitude. my wife went and our order was wrong, so we called and complained. the branch manager said to come to do our order and a refund to top of it, and that was not the problem. the problem was when we came from the beginning there when I said we had a card and order the old lady hired me this evil and told me to go park and come in I said no and ask her to speak with a manager, they complained that she had to go back and it will take a long time to get him. So 10min from contest he came and told me to go park and thin I refused, so he said that he did not serve me my drinks and leave I literally stood in the line until I got what I ordered, he gave me my order and contest my card after 15min. I don't understand if they know they have a line, why can they just go and do what their customer has to do. at the end my drinks were still wrong and the manager willbe named mike has lied my refund, should be 12$, he has me 4$.

I dont need to see pollinators being murdered as I get my coffee. Having a 'bee trap ' filled with vanilla syrup is why you have bees.

Employees are extremely rude and lack basic customer service skills. I ordered ahead 20 minutes before and when I went in my order wasn’t there. When I tried asking about it, the rude staff flat out ignored me I had no choice but to leave without my drink. I order ahead for a reason! Don’t take my money if you can’t fulfill the order then ignore me when I try asking about it.

I ordered 2 chocolate crossiants via drive thru, they gave me 2 regular crossiants (not what i ordered) i called to complain, their phone doesn't work. I hate the service. How can i fix my issue?

The place has a ton of super comfortable chairs where you can get your work done. The regulars are super friendly. The music is decent and the die-hard staff are great! Awesome music, environment and coffee! I am a coffee drinker and this is a good place for a person such as myself. Quick service and amazing quality as you can expect! Delicious drip coffee and other caffeine boosting options. This place is a coffee science house, so it is definitely worth the trip. They brew a select batch everyday meaning you can go multiple times for a different tasting. I recommend coming here to relax, its cozy, and comfy which is nice. So go experience it yourself.