Kfc - Mount Prospect

I don't know why, but THIS LOCATION has the BEST New Chicken Sandwich. I've tried it at several other places, but it's definitely different and much better here... read more I don't know why, but THIS LOCATION has the BEST New Chicken Sandwich. I've tried it at several other places, but it's definitely different and much better here. On my most recent visit, they made two fresh sandwiches just for me, and they were outstanding! You have to try the chicken sandwich from THIS LOCATION!!

My family went there tonight and we needed to make sure the chicken had no dairy, eggs, peanuts or tree nuts. The lady who was taking our order ignored what we... read more My family went there tonight and we needed to make sure the chicken had no dairy, eggs, peanuts or tree nuts. The lady who was taking our order ignored what we said completely and said something unrelated. After a little bit, we realized that English might not be her first language, so we tried to be as accommodating with it as possible. We knew the chicken more than likely didn 't have the allergens, but wanted to make sure, so we asked for sides with dairy to be put in a separate bag from the chicken.When we pulled up to pay for the order, we tried to ask again about the allergens and the lady ignored the question again, except she just said you didn 't order the Mac and cheese. It 's good . When we got our order, we immediately checked the bags and the biscuit (with dairy) was on top of the chicken. The cookie was the only thing in the separate bag.The allergy questions were for my nine-year-old sister who has all of those allergies and she 's sad that some of her chicken is contaminated because of someone else 's ignorance. There were many ways this employee could have handled the situation, but chose to ignore our questions and reply with answers containing little relevance. I 'm very disappointed and I hope this restaurant learns from this rude mistake.

The food was cold, the staff was rude, and I only received one and a half pickles. I do not recommend this location! read more The food was cold, the staff was rude, and I only received one and a half pickles. I do not recommend this location!

Prices are sky high. There are alternatives which I will not mention here but they have better prices. Will probably not return to KFC again. Also very stingy w... read more Prices are sky high. There are alternatives which I will not mention here but they have better prices. Will probably not return to KFC again. Also very stingy when it comes to giving sauces

I returned to the restaurant with the two buckets to address the mistake. While they searched for the missing items, I noticed that they had given one of the bu... read more I returned to the restaurant with the two buckets to address the mistake. While they searched for the missing items, I noticed that they had given one of the buckets to someone in the drive-thru. Eventually, they managed to return one bucket and handed me my 16 pieces. Now, I'm left with eight cold pieces of chicken and 16 hot tenders. It was a frustrating experience overall.