Andy's Frozen Custard - Mount Prospect

This place is great. Trees are amazing, service is fabulous. We look forward to Andy's after special events. On the other day we came with two families and ordered 9 desserts. The order came out quickly and everything was perfect. Seriously, this place rocks.

ZERO STARS. My order was wonderfully ready after 20 minutes as I ask for a refund, no exaggeration. Saturday, 20. May 2023 at 10:15 am I have placed an order in the walkable window for a small triple chocolate concrete. It was a busy night, so I asked for a reception to remember my order, but the cashier only replaced the empty role in the machine when I asked, and apologised that the machine prints all orders before me, no idea at this time, at which time they forgot to replace the revenue and did not give customers their revenue. A lady employee announced three times for a similar piece of chocolate, but no one collected so that the employees saved this product in their freezer. All those who have ordered before me have received their order and have gone. Then I remembered other customers who were what they think was their order, as the lady employees we repeatedly announce as if it was a scene in the meat market, while concrete and ecstard hold in their hands, which made it difficult to check as no revenues were distributed before me. Staff were dismantled with the orders, inconspicuous for the status of revenue, and gave me no receipt confirming my refund that the system does not print any refunds. Do not waste your time, avoid at all costs for your own holiness. I have to check my bank for the refund transaction in the next few weeks.

The best ice/airfield round. Lines can be a bit long at peak times, but it is worth waiting. The staff is always excellent and friendly.

Andy’s is very good! The custard is amazing and it has such a nice atmosphere! Highly highly HIGHLY recommend!

Came thru drive thru on a late run around 8pm a little busy, I have too say for the young lady named Nicole very helpful, polite, and patient with everyone for the weather conditions were having. Thank you for great service, and for the manager thank you also keep up the good work.