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Customers have mixed reviews about Swiss Chalet. Some report long wait times, rude service, and subpar food quality, while others mention good service, hot and delicious food, and pleasant dining experiences. Chicken dishes are described as dry and tough, ribs are mentioned as a bit dry, and some food items are criticized for not being fresh. However, other customers praise the portion sizes, the quality of the rotisserie beef, and the attentive service. Overall, there seems to be inconsistency in the dining experiences at Swiss Chalet.

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