Cold Stone Creamery - Mount Laurel

Went here with my girlfriend and she got cotton candy with gummy bears. She found peanut butter in her ice cream which she is very allergic to. They clearly don?t clean up much. Tried calling to maybe get that ice cream money back but they basically said it?s our fault

Do not go here unless you wanna waste your money. I ordered one of the signature flavors and got absolutely ripped off. The employee who made my order had absolutely no idea what he was doing and was able to give me this pile of mush with a straight face. This gives Cold Stone a bad reputation and I will never go to one again. I advise you do the same.

It was served soup ice cream and said that it was just like it did not offer a substitute or anything. The manager completely ignored me. Terrible customer service

I wanted to treat my little boy with ice cream tonight, the hours said they were closed at 9:30, we were closed at 9:05. Workers still inside. We weren't the only ones who either moved another couple to us.

This place is an absolute JOKE. The line is always out of the door because the employees are currently chatting there. I ordered that the pick-up had to wait 10 minutes for our order, only that the ice is completely melted when it handed it to us. I also ordered a waffle shell for my ice cream and didn't get it. I called immediately and mentioned this, but they said they have no waffle shells (even if I paid extra for it). You told me if I wanted a refund I would have to get back in and pay for what makes no sense. Customer service was an absolute hone and they tried to enlighten me in thinking that it was not ordered by their location. You said I could leave a message for the manager. I hope this place goes out of business and a business with a better customer service will find its place.