Chick-fil-a - Mount Dora

The food is now open again! the play area is permanently closed. I heard they'll be rebuilt. the best of the best.

I have scrolled through the reviews realized that I was not the only person in the last year who has had problems with employees from this location. They are rude, demeaning and lie. I have complained to corporate instead of them reaching out to rectify the situation or even give someone a decent moment to speak about an experience. The managing staff owner ignore and are completely rude to customers. I went through the drive thru in January, the employee was at my window and asked me my name 3 times, I repeated myself 3 times. She then asked me my order, I gave her my order and what happens.. she asked me to repeat it 3 times. By the 3rd time Iam truly frustrated and am thinking she is trying to be petty I raise my tone and repeat my same order as I had the 2 times before. She then states that she wasn't going to take my order. I stated I'd order through the window she said no you won't order at all. Gets on radio and tells someone to not take my order. I get to the window and the manager refuses to take my order. I try to explain the situation, they then say that she stated I just yelled at her for no reason and told me to come back another day. I come back 3 times after that no problem. The 4th time they take my order tell me to pull up and I wait 15 minutes for my food. The manager comes out and states Iam banned from ordering and as a courtesy they will give me the food I already paid for. I asked why and they stated the woman said I cussed her out and they do not allow that. I called corporate of course. Which they tell me to call every week until I get a response. It wasn't until corporate decided to push my complaint to a corporate manger that the owner finally reached out to me 3 months later. He stated through email to cease contacting corporate bc they don't have any basis on the decision and that I was verbally abusive and physically threatening. Which is confusing as I do not know how you can come to that conclusion from what transpired. This location obviously trains its employees to be rude and demeaning to customers and if you have a complaint they will not respond to anything unless it's positive. Scroll through the reviews. The owner only responds to positive reviews and does not care about true reviews or problems that happen in his establishment. Customers are not expendable and we should be treated as people.

Great food that lives up to the Chick Fil A standard. Prices weren't high and the wait wasn't long. App worked well for curbside pickup. All was well!!

Usually you can not get close to this place. They have put in plenty of lanes to accommodate a lot of people. There was also a lot of people working there. Got hot food very quickly. I couldn't believe how fast.

Overcharged. Charged for a free sandwich. Placed order on app asked the 1st girl if it was free, she said yes. I asked again if I was being charged for a free sandwich to the girl who takes the money in the drive thru line, she said no you are not. Checked account while in line, I was charged. The woman at the pick up window gave me a cash refund. Seems like only 1 of the 3 girls knew how to process a simple order.