The Honey Baked Ham Company

It is the crazy holiday season! I stood in line with everyone ordering their hams for Thanksgiving, looking forward to a tavern club sandwich. I just moved here and I haven't been to a HoneyBaked Ham company for a long time. I was treating myself today. Ireceived my order and it happened to be the wrong sandwich and I was upset at first because I hate getting what I didn't pay forbut I walked back up to the register and spoke with someone in the back and they promptly corrected my order and gave me anextra treat for the error. Under normal circumstances I would have rated them just for getting my order wrong and scoring themlower. If it were not for the person who remade my sandwich and I don't know the gentleman's name but he was so kind and soapologetic that I really appreciated the good customer service. It's rare today and I just want to make it clear that I amgrateful for every human being that is working today because they don't have to work! Nobody has to work anymore because theyget compensated for being home which is ridiculous and appalling but I digress... I want to say thank you to the gentleman whoremade my sandwich. You're doing a great job and your customer service is exemplary! So thank you for being here today. Iappreciate you!

The Website states the hours from 10am to 3pm on Saturday. I reserved a ham portion for Saturday. I 'll spare you the details of my schedule and how that aggravates the whole situation. Suffice it to say I arrived at 10am and the door was locked. I waitedtill 10:20 and gave it 10 more minutes before I left. I also called the store and the message, although recorded forThanksgiving, said after Thanksgiving day they would be open normal hours, 10-3. Alas, a car pulled up and the person walked upto the door, unlocked it, and went in. I thought it myself it would be irritating if I barged in so I gave it another 10 minutesor so knowing I was compromising my schedule. I walked to the door and sadly was met with vitriol and distain. Was told theywere closed and would not open til 11:00. I kindly reminded the person of their stated hours both online and voice message andto cancel the order. The look . Oh that telling look . Wasn 't oozing with concern. So I left never to return to that store. Idid however make time to go by the store in Rocky Mount where I was treated with respect and they made an exception to get me aham. I love their ham. Just not the look .

The food was ok I ordered a turkey and bacon sandwich. Nice portion size. There was one employee working she was nice. The store was clean. There were two customers seated when I came into the restaurant.

I called from Canada to order a deli tray for our cousin who?s wife had passed. Spoke with Alison who was lovely and helpful in suggesting what would be best to send. The transaction was very smooth and if needed I would use them again in a heartbeat. Thank you Alison????

I had the turkey bacon ranch sandwich meal with the ham and bean soup delivered through grubhub. Everything was delicious! The bread tasted fresh and flavorful. I'm looking forward to my next order and just wish I found Honey Baked Ham sooner. Thank youfor making your food with love!