Subway - Moray

When ordering food is always late (like over an hour) and cold never offer a discount or refund

They had no more bread left, and they were unwilling to make more

Staff were polite, and were going through the queue very fast. Looked clean and food was very good. Not sure what the other reviews are on about

I visit Subway regularly but this visit was bad. There was only 3 of us in the que (1 of the 3 was paying so only 2 waiting) yet it took over 15 minutes for me to be served, they were too busy with phone or online orders. I felt like I was wearing Harry Potter’s invisibility cook as no one even acknowledged I was there, they didn’t lift their head once while they slowly made up the collection orders. At times the 2 staff whom were out front both toddled off through the back leaving no staff to be seen and me just standing there being ignored. When I was finally served the lettuce on display was brown so I asked if they had fresh. The girl had a quick look in the fridge behind her then said no. The girl who put my order through the till, a supervisor or manager I believe, told me there would be no fresh lettuce in until Wednesday this was not even 12pm Tuesday !!

I was disgusted to over hear two co workers whilst I was waiting in line to order food discussing the fact that one of them has covid and was made come into work!! I instantly removed me and my two young kids from the line, don’t think I’ll ever be back to this place if they can’t even keep it safe for costumers!!! Very disappointed.