Subway - Montevideo

Service is hit or miss on how you get greeted. Same with how your sandwiches get made too. Sometimes my experience is great and same with my food, most other times it's like I'm a burden I even walked in the door. I love my sandwiches I get and so does my family, so we will continue to go there. Just sucks feeling like you shouldn't have walked in in the first place. Service: Take out

I went through the drive thru today and ordered the sub series #8. When going through the screens, it preselected all the toppings for me according to their menu. (Except it did choose the wrong cheese, but I changed it on my own). When I got home and opened my sun there was only chicken and cheese on it. No other toppings that come with the #8. I drove back to the drive thru and went to the ordering screen first to make sure it wasn’t my mistake. I was right, it does preselect everything that goes on a #8 for you except for the correct cheese. I pulled forward and told the guy that made my sub that it had no toppings. He told me that my order slip had none on it but I explained what happened at the ordering screen. He apologized and made me a new one. He asked me what I wanted on it and I said the default toppings for a #8 and read the list off of the subway menu for him. When I got home it was still wrong. So, I called. I calmly explained everything and brought up that maybe there’s something wrong with their ordering board in the drive thru. I told her my sub did not have bacon, onions or the creamy garlic aioli on it. Her responses to me was that they were out of onions, that’s fine but would have appreciated that communication. She also said to me “Whatever!”. I told her I didn’t appreciate her attitude and would like a refund but I wasn’t going to drive there again. She said she could do a gift card for a 6” sub. I told her that I ordered a foot long and would like a full refund. She said they couldn’t that. I complained to guest services as well tonight as their employee was extremely unprofessional and rude. Their menu inside also states what comes on all their sub series subs. I understand that maybe if it was a new employee making my sub, they may not have everything memorized but it’s literally in writing on their menu. I kept both subs in my fridge as I will be bringing them back on Monday when hopefully better management is in.

Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: B L T

Great subway location Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Spicy Italian, Black Forest Ham Egg Cheese Wrap, Baked Lay's Original, Buffalo Chicken, Black Forest Ham, Stake and Cheese Protein Bowl, Roast Beef, Rotisserie-Style Chicken, Black Forest Ham for Kids, Teriyaki Blitz

The food has definitely improved but it seems I almost always have to go back for a forgotten item. The Subway Series was a great idea. I cannot believe it's $75 to feed a family of 7. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Black Forest Ham, The Champ