Ono Hawaiian Bbq - Monterey Park

I wanted to pick up an Eats order that my daughter bought under her name. When I asked for food under my daughter's name, one of the crew members checked that they had it, but the manager came in and refused to give it to me because I got one of them wrong on the entrance. I offered them the card to show that we bought the food and she always said that it was not the right order (because I said that an article is wrong). the manager was rude and has to work on their customer service. later my other daughter went in and said the same name and they gave her the food. After my daughter had already eaten in her hands, she showed them the verification code. this manager said that all they needed to see, but what is there to see if they already gave the food to my daughter before they checked the review? she kept my daughter on the situation when she was obviously injustice. anyone can steal from this place when he says the right name. if I could rate this place, I would rate it a -5 star, but I couldn't have since to evaluate, they need to give at least one star.

I give this food place 1 star because my food was raw, the fish and chicken were not properly cooked. I can't give 0, so I gave u a 1

Terrible service, the crew barely spoke English I told them that I am allergic to milk and they have milk in their makkaroni the girl on the cash told me ok I will give them extra rice and gave me box with the rice that I did not even ask and the same box with the makkaroni and all food together I told her I can not take the milk with my cooking came back so that the cook I just told him he can keep the box and enter the place. if I could put 0 stars I could

Delicious, that was so tender and they serve generously. good service.

The place needs a deep cleanings a paint job in the rest rooms,the metal doors leading to the kitchen need a deep cleaning,the tables are old and dirty the chairs are really loose I almost fell off of one!the food quality is not that great!!the floors look dirty