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Contribute Feedback What User likes about Vocelli Pizza:
Been ordering pizza here for years. The food is always good and the delivery time is pretty fast. Sometimes they get busy (like anywhere else) and the wait time is a bit longer. It?s always worth the wait if the food is good, and the food from here is always good View all feedback.
What User doesn't like about Vocelli Pizza:
Holy cow, what a circus of this store is to be appropriate to Google. I called an order. I live 7 minutes from the store. The lady, the answers say they deliver me. I asked her twice. She said they'd deliver me. They call me back 5 minutes later and left a speech message and tell me that they don't deliver to me and that I either come to get it or buy credit. You had already charged my card. Since they left me a voic... View all feedback.
Delivery was 3 hours late, terrible service, lady on phone said she did not know if it the pizza was being made or in delivery. Very angry
Holy cow what a circus this store is to be Google appropriate. I called to place an order. I live 7 minutes from the store. The lady who answers states they deliver to me. I asked her twice. She said yes they deliver to me. They call me back 5minutes later and left a voice message and tell me that they do not deliver to me and that I can I either come pick it up or orget store credit. They had already charged my card. Since they left me a voice message I did not receive the phone callinitially. I called back MULTIPLE times to either get my food or my money back. They kept ignoring my calls. When I finallydid get the assistant manager on the phone he stated that my calls were ?harassment.? Hopefully I get my money back. I donot recommend this store.
Awful customer service. We ordered a few pepperoni pizzas on a non busy week day. The pizzas never came, and we live less than 10 minutes drive from the store. About 2 hours later when their store closes, we found out our credit card purchase wasrefunded. They canceled our order without telling us. Very rude, we had to get dinner another way in the middle of the night.Don't order from this place for important events or any occasions at all. It is understandable to be understaff or too busy, butat least have proper business etiquette to reply back and be honest, and not cancel orders with no notices.
The food is good. The issue is getting it ordered. When you call you get put on hold and left on hold for a very long time. Eventually, it is better to hang up and call another pizza place. I don't know how customers are able to order food here. Iguess you physically have to go to the store and order food to get it.
I order from here regularly? after tonight I will not. Ordered around 8:20 order went through its 11PM no pizza. No call. No email? except to confirm it?s being prepared. Their phones seem to be shut off so I guess they just decided to take my money.SMH. If they weren?t able to make it for whatever reason the minimum they could do is call and let me know. I should haveordered from Fox?s.
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