Red Robin Gourmet Burgers And Brews

Burgers are always good. The bottomless fries still (mostly) are, but you'll need to keep asking, and the portions each round are pretty small.

Waitress and hostess were great, friendly, and attentive. I think bathrooms were a little dirty, though. All in all it was nice.

The place was very busy and I got seated immediately. My sever was polite and very quick to bring my drink and food order. I ordered the haystack hamburger and it was scrumptious. My wine was OK as they do not have a big wine menu. The brownie desert came with soft serve vanilla ice cream and it was to die for.

Food is American, and they have minimal vegan/vegetarian options. Service is good, prompt, and this place is great for kids as they offer a kids menu.

I placed the order using the online or phone service I can’t remember. Upon picking up the order I had my husband pick it up. He didn’t know I did not pay over the phone or online. They just handed him the food and he left. I got a nasty phone call from the manager saying how someone picked my order up and did not pay. I said next, why did the staff hand him the food and not check if it was paid or not? Silence was all I heard. And I said well that person had all ready left I can pay over the phone. He then told me he can’t do that. I next said well there’s no way to go back and pay. He then proceeded to tell me he will step into a private space and take my credit card info. Which was shady, but he sounded desperate. All while still having an attitude. Lack of responsibility from the staff for not checking the order, lack of customer service from the manager. The food was mediocre. Won’t be back after this experience.