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They make really good subs and are very friendly and polite. The only problem is that the app rarely works properly. Although I am a good long-term customer half of the orders, I will not be credited to my reward points because I cannot order via the app. In addition, I need to repeat my order via the phone instead of simply reordering the app. You really need to fix the app. Otherwise excellent restaurant. View all feedback.
Best Subs and Staff!!! Good luck in the new location!
They make really good subs and are very friendly and polite. The only problem is that the app rarely works properly. Although I am a good long-term customer half of the orders, I will not be credited to my reward points because I cannot order via the app. In addition, I need to repeat my order via the phone instead of simply reordering the app. You really need to fix the app. Otherwise excellent restaurant.
The food was excellent! There was a trainee taking orders, which caused a slight delay, but that's understandable. In my opinion, training should ideally happen during off-peak hours, ideally with a supervisor present and not with actual customers. However, despite this, the food was fantastic. We’ve been long-time customers and will definitely continue to return!
I ordered a sub tray for an event, and it was ready right on time. The staff even helped me carry it to my car. They were very accommodating, and I had a fantastic experience overall. I will definitely return!
The restaurant is quite expensive, but the food is good and the service is decent. However, Subway offers a more affordable option where you can customize your own sub. At Firehouse, you have limited options; you're essentially given a set selection with very few add-ons to choose from.
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