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Contribute FeedbackPopeyes on Government Street presents a mixed bag of experiences reflecting both highs and lows. While some patrons praise the quick service, hot food, and friendly staff, others express disappointment with order accuracy, rising prices, and inconsistent food quality. Issues such as cold sides, missing utensils, and a lack of menu items have been reported, alongside complaints about the restaurant's cleanliness. Despite these setbacks, a few customers commend exceptional staff members, highlighting their attentiveness during challenging times. As the location seeks to improve, it remains a nostalgic choice for many, though some are left yearning for consistency.
Horrible service, equated with bad food. Regular drive through time but when we received our family meal the staff could not be bothered with providing anything else. The meal package was missing condiments, napkins, eating utensils and sauces. The staff return to talking amongst themselves and would respond with what's the problem each time we had to ask for the items missing from the bag. The lobby was closed and no other customers were being helped and there was one vehicle behind us. We had to wait, awkwardly wave my arms and ask for help. I asked for additional items my request was met with awkward looks, rolling their eyes. One of the members refused to give us forks yelling at us telling us they were in the bag. They weren't. Neither were the dipping sauces we requested 3 times.
Waited 20 minutes in a short line to be told it’ll be 15 minutes on my order, fine. 40 minutes later my order was still wrong the reason told to me was “o we didn’t have that 3rd leg”. …the whole purpose of me waiting was so I could get what I wanted. The girl shrugged walked away I had to get my fussy toddler home with the wrong food. No apology, no manager to come outside since I had my child the inside was closed
Great location in downtown government street, this place serves up HOT and FRESH food exceptionaly fast. Servers are pleasant and courteous. I always enjoy eating here.
Place an order online and waited for the window only to be stared at by the staff. They could have at least told me they closed 2 hours early. Bad service by far.
Really bad experience at this location..be careful if you choose this place to spend your money
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