Traube Tonbach Familie Finkbeiner Kg

Basically, the Hotel Traube Tonbach is a nice hotel. However, it is by no means 5 stars but rather 4 stars. The gastronomy is at a very high level, but the service and the room facilities are catastrophic for the prices quoted. My biggest criticism is the service. The staff is often very slow and does not give the impression of being well trained. For example, when we checked out, we were assured that our suitcases would be picked up from our room. After a 40 minute wait, we finally gave up and went to reception with our suitcases. The service at breakfast is also very chaotic, the food is only replenished slowly, the waiter doesn't come by himself and orders are forgotten. The staff reacts defensively when criticized and doesn't say a word of apology. Overall, I can only recommend the hotel's restaurants (especially the Schwarzwaldstube). I can only advise against staying overnight in a hotel. It's really a mystery to me how Michelin can award 3 keys here.

Oh, it was nice to be there again. As always, a hotel to feel good about. The new building of the old main building turned out great. We ate at Schatzhauser, great service. Thank you again for that. Also big praise again to the wellness department, I enjoyed a wonderful Black Forest Hot Stone massage

It's always an event for me to be there again and again. The excellent cuisine at the highest level starts with the breakfast buffet. Every gourmet must have been there at least once in their life. Compliments to the constant top performance in this family company for tens of years.

Beautiful TOP hotel with very attentive service and TOP breakfast buffet. Spa is nice and spacious, the (many) children in the pool area were a bit 'disturbing '. Otherwise all in all very nice.

Attention, what is described here is my opinion and my feeling. Very nice hotel in the Black Forest. The hotel offers a 1 star and a 3 star restaurant. The half board offered is actually absolutely sufficient, but I was curious about three stars. The food as well as the recommended wine and the service were simply great. I would like to point out a few little things. We were placed furthest away from the windows, very close to the kitchen entrance. The restaurant is very clean and very open. The menu started at around 7 p.m. and ends around 10:30 p.m. We received the homemade chocolates that were actually served for consumption on site as bedtime treats. I was at my wits' end. For me it could be a little more homely. A little more privacy and not being able to involuntarily follow the hustle and bustle of the service and the conversations at the other tables. The wellness area is beautifully laid out with two indoor pools and one outside pool as well as a whirlpool and everything is super clean here too. As is usual for the Black Forest, the rooms are furnished with lots of wood. We had a cute balcony with a very nice view.