Swiss Chalet - Mississauga

This particular Swiss Chalet stands out from the rest of them. The food is more consistent. I've never had the ribs or chicken that is dried out or unseasoned properly. The service is incredible here. They're highly personable, quick, and pleasant. They remember me and always great me warmly. It's not gourmet but a great place for comfort food.

This particular swiss chalet is hit or miss. I've been here a few times because of location but sometimes the chicken would be smaller than my fist and extremely dry. Sometimes it would be large and tasty. But the fries are always good.

I was feeling extra hungry, so I had the Rib and Chicken combo at Swiss Chalet. I've had bad ribs before from them, but these ones were juicy. They also had the spicy fries special, so I got those too.

This is by far the worst delivery service I have ever experienced. I ordered dinner for my family through the app, with an estimated delivery time of 50 minutes. When our meal arrived, one item was missing. I contacted customer support and after a long wait, I was given the option to receive a credit or have the missing item delivered. I chose to have the missing item delivered, but after waiting for over an hour with no update, I called the restaurant with no answer. I contacted customer support again and was told they couldn't reach anyone at the restaurant. Finally, after 1 1/2 hours, the delivery driver called asking for cash payment because their machine was not working, even though I had already paid for the incomplete order. I eventually received my complete order after waiting 2 hours and 35 minutes. I was given a $20 credit for the inconvenience, but the whole experience was extremely disappointing. I will think twice before ordering from Swiss Chalet again, as the delivery service has been consistently poor. It's frustrating that no one answers the phone, especially during busy times like Mother's Day. The lack of communication and unhelpful customer support only added to the frustration.

Food is good but service usually slow and crappy. The decor in this location is odd. All these random old knick knacks and framed decorative moldings. Not sure what Swiss Chalet is trying to become but it was fine before. My nephew got a Shirley Temple. They are usually small (at least when I was a kid they were) but his was huge. Nice to not have to get refills. Desserts are surprisingly good and you can get seated quickly. If only service was quicker and better. The new crispy chicken is good but only for a limited time. Worth popping in to try. They served us in weird phases, first the entree, then the sides that went with it, then Chalet sauce, then condiments each time going back to the kitchen and taking 5 minutes to come back. Granted we were a group of 8 but it still seems like there was a better way to serve the good. We had to go looking for the waitress to get the bill. She was taking too long and we had to get going.