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Contribute Feedback What User likes about Smoke’s Burritorie:
Ate here as waiting for our flight from Pearson Airport, ordered a wheat tortilla with fried chicken, and a wheat tortilla with pulled pork, both freshly made and enjoyable. View all feedback.
What User doesn't like about Smoke’s Burritorie:
It's just not a very good burrito, though I appreciate the effort. On the surface, they seem to offer what Burrito Boyz/Bandidos, Fat B's, etc. would offer, but the experience is incredibly bland. I had the Yam burrito, so perhaps the meat ones are more tasty...who knows. View all feedback.
Food: size good but lacks meat, we ordered a chicken burrito and it might as well have been a veggie burrito with the chicken portion.Taste bland and soggy. I can confidently say that I have never had a burrito that tasted worse. It was soggy, bland and a little cold. I split it with a friend and the friend kept offering their half to me and I kept refusing, it was that bad. To say it was underwhelming is an understatement. For $16 with Guac, it felt like we just took our cash and cremated it.Customer service: passive aggressive. We ordered a chicken burrito without Guac and a water. I asked for Guac and the server said it was extra, I looked at my receipt and it said Guac was added. She went to check the receipt and then added our Guac. When we received the burrito, she asked us to pay for Guac. I looked at my receipt again and it turns out they forgot to charge us for the water or maybe the water bottle charge showed up as guac. I was taken off guard and paid the guac fee. The server could have said we did not add guac and the guac charge was for the water bottle but instead she decided to spring up this extra charge on us. Absolutely unacceptable level of customer service, I don't write reviews much and if I do, they are good reviews. I try to avoid writing bad reviews cause it affects people's livelihoods but in this case I felt overwhelmingly compelled to do so. I know for sure I will never ever order at this branch ever again. I will probably avoid any of smokes burrito places too just for the food taste.
Horrible. Everything. From food to attention.The steak for the burrito they have it in small plastic bags. And the chicken tastes like plastic.They abuse of their position in the airport. There is no way this restaurant can succeed in town.
The service was lacking as the female staff members seemed more interested in chatting among themselves than attending to customers. It took a long time for them to actually do their job. The food was disappointing, with the worst burrito and burrito bowl we've ever had. The spicy rice was bland, the chicken tasted fake, and the toppings came in pre-packaged containers and were cold and flavorless. There were only salsa and sour cream for sauces, and the bowl had very little in it. We do not recommend this place, and the only reason they are still in business is because of hungry travelers like us who didn't check the reviews before eating there.
The burrito bowl lacked flavor, with the only noticeable taste coming from the guacamole that I paid an extra $3.50 for. The chicken appeared to be boiled and lacked any flavor. I was hoping for grilled meat with some taste.
I should have read the reviews before eating here. I ordered the ridiculous/large size. The only thing ridiculous about this burrito was how small the pulled pork portion was. It was the end of the tray and she literally gave me 1 teaspoon. I asked if that was the only meat and the girl was very rude. It’s no wonder there is never a line up here. This is the worst burrito place in the world.
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