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Contribute Feedback What User likes about Heritage Fish And Chips:
I absolutely love this restaurant. Even though they don’t serve fish, I make a special trip here because I enjoy it so much. Sometimes I reminisce about the fish I usually get, but I appreciate the cozy atmosphere and the wonderful staff who always remember my order. You should definitely try everything on the menu! View all feedback.
What User doesn't like about Heritage Fish And Chips:
On the positive side, the owners were very friendly, which is why I would give them 4 stars for service. However, the speed was a different story. They mentioned it would take about 20 minutes to receive our food, but it actually took 35 minutes. It seemed that the owner was working alone during the evening rush, which led to overcooked food and delays in serving. Overall, I left very disappointed. View all feedback.
I have been eating at this place for the past 4-5 years since moving to the neighbourhood. Pre-pandemic, I was eating fish chips pretty much every 2 weeks. On average, about 20+ visits a year. But I haven't been back in more than a year now, for 2 reasons: 1. They batter their fish too thick these days (perhaps to make it look like a bigger piece than it really is). More importantly, they no longer fry their fries with the order. The last 2 times I was there, the fries were re-fried, dark and oily. 2. The lady who handles the food refuses to mask up, even at the height of Covid last year (2021). Unforgivable, when all their customers go in masked! The hygiene was woefully lacking, and for a food business, this is not acceptable.
Costumer service is so good, the meal is awesome, but the place is super neat and clean, WOW!!
The lunch special is really good. The fish is fresh and crispy. The portion of fish is right. I tried the poutine which I think it is good too but the portion is a bit of too much and was not hot enough. The sweet potato fries are also great! We also ordered the clam chowder soup. The soup tasted ok but it is too thick and was not hot enough. Overall experience is still good.
I would give zero if I could. We ordered Saturday night and it was easily the worst fish we’ve had from any restaurant and this is a restaurant that calls themselves a fish and chips place! My 3 year old daughter loves fish and chips and she requested this for dinner which is why we ordered it. She started eating before I even got a look at the food and she was picking the fish off the batter because the fish didn’t taste good! We’ve never seen her do this before for any battered fish we’ve eaten (including frozen from the grocery store . Once we started eating it, we understood, the fish was really dry. The chips were not seasoned. It was so bad, we threw out a whole meal and I hate wasting food. I didn’t like the clam chowder and I usually love clam chowder. It was salty and not the typical creamy consistency. I will say, however, a pleasant surprise after all of the above was the sticky toffee pudding. I’m usually not crazy about sticky toffee pudding but I enjoyed this one, it was moist and delicious. (Not sure if it’s made in-house.
The lunch special is really good. The fish is fresh and crispy. The portion of fish is right. I tried the poutine which I think it is good too but the portion is a bit of too much and was not hot enough. The sweet potato fries are also great! We also ordered the clam chowder soup. The soup tasted ok but it is too thick and was not hot enough. Overall experience is still good.