Dunkin' - Minooka

Friendly and fastThank read more Friendly and fastThank

The owner is fantastic, but the staff could use a bit more friendliness. The girl with short hair was quite rude and shut the window on me while I was speaking,... read more The owner is fantastic, but the staff could use a bit more friendliness. The girl with short hair was quite rude and shut the window on me while I was speaking, which was really disappointing. If you dislike your job that much, perhaps you should consider looking for a position elsewhere. It genuinely impacts the customer experience. I used to work at Dunkin, and I would never have treated customers that way.

Save yourself the frustration and head to the Dunkin' in Minooka instead. The owner of this franchise is incredibly difficult to deal with, and her staff answer... read more Save yourself the frustration and head to the Dunkin' in Minooka instead. The owner of this franchise is incredibly difficult to deal with, and her staff answers the phone as if they're irritated by your call. When I found out that an item I ordered through the app was unavailable, they told me I had to call to get a refund, but they didn’t provide me with a phone number or any help in retrieving my money. Later, when I spoke to another Dunkin', I learned they could have processed the refund since it was in their system. Their customer service is lacking, they don't seem to understand how to run a business, and it's truly a waste of your time and energy.

Stopped to get a green tea with liquid sugar and it sucked. Girl could of been more friendly. Won't be back. read more Stopped to get a green tea with liquid sugar and it sucked. Girl could of been more friendly. Won't be back.

When I first walked in everyone just stared before they even greeted me then I continue to place my order my food was placed at the end of table while others wa... read more When I first walked in everyone just stared before they even greeted me then I continue to place my order my food was placed at the end of table while others was handed their orders