Mcalister's Deli - Millington

The service was great and the staff was very professional.

Was very good..could of been a little warmer with a hot sandwich

Placed an online order and arrived at the time the app said to arrive. Extremely unprofessional server advised me that they were out of what I ordered. I went to get my phone from my car to ask my husband what he would like instead. Told the rude server, the rude back line worker yelled they didn’t have roast beef and I said to substitute ham. I waited another 20+ minutes; the manager brought my food. I was missing the soup I ordered so I got back in line. The rude server interrupted a customer ordering to ask me what was wrong. I said I was missing soup. She yelled back to the kitchen where they were all laughing. I asked to manager if he was a manager and he said he just got there he didn’t know what was going on. I told him that they should call a customer and let them know the food they ordered isn’t available since you have to give your phone number and email. He said they don’t get that information. The back line was laughing; I said it would have also been professional for him to offer to refund the difference of what I originally ordered and what I received. He said he didn’t know and tried to give me some change. I also told him his customer service was terrible and his server had a bad attitude. When I got home with the food one of the sandwiches was not what we ordered. I spent over 40 minutes and $54.45 for two sandwiches, a chicken Cesar and a bowl of soup. I could have had a sit down dinner that would have cost about the same and taken the same amount of time. The manager and entire staff that was working tonight should be written up and be made to take customer service training. I’m sure they all think they are underpaid; with the service and quality of food we received you can see how much they care about their customers and their jobs.

This location is horrible!!!! I went with my husband and we met two friends there. We ordered food at 1 pm and our friends arrived at 110 and ordered. They didn't get their food until 220 and we never received our food so at 245, we requested a refund and went somewhere else. Awful service as well. We were complaining about the service and a waitress over heard and said well we only have one chef today with an attitude. Everyone had an attitude there and other tables had been waiting for two hours. It was crazy! I will never return to this mccalisters. It must be under new management because I used to go here all the time and it was great.

I ordered online through Uber eats. I ordered a grilled chicken Caesar wrap. There was no dressing on it. I called the store and they said I would have to come up there and get another one. I'm sorry but there has to be a better way. Like maybe they should pay Uber eats to redeliver it. Needless to say I won't be going back there again