Firehouse Broasted Chicken - Midlothian

Make a stop on the road after a long trip and found this place really good food I thanks the couple for a really nice attendance

First and last time ordering from here! Customer service was beyond rude. Chicken can be bought anywhere. Not willing to spend my money in unprofessional businesses.

I’ve been coming to this place for years, I’ve only had one other bad encounter besides today. Usually very nice people, but they will not take accountability for their mistakes or try to make it right for the customer. Today I ordered 31 pieces of chicken, once I got home, I live 45 mins away, I noticed a piece of chicken with hair literally cooked into it. I tried to get the best picture I could, but the hair is literally wrapped around the drum of the wings, several strands of hair at that. I called immediately, the wife answered, immediately got offended, told me to come back today or she can’t do anything for me then started yelling at me. The husband took over and told me since I only found hair on one wing, put it in a bag and bring it back whenever I’m back in the area, which is rare, and he’ll give me a free 3piece wing. Are you kidding me?? I’m not going to drive 45 mins to bring a wing back to swap it out for 3 wings… it’s really sad when you receive terrible service like this, the food is really good but from now on if I ever choose to revisit, I know to check all my food before leaving, which is quite pathetic when the owners staff could wear hairnets to prevent things like this from happening! Oh I also never received an apology, the husband actually laughed at me. I’m very annoyed to say the least…$44 wasted!! UPDATE The owner called me the next day to express his disappointment with me leaving the review. He said the hair in the chicken must've come from the chicken manufacturer as there's no way it was his wife's hair and then told me that the hair was only on one piece of chicken so why would I throw away the entire pan?! He again told me that if I don't return the entire pan of chicken then they aren't willing to offer any refund or remake my order at all. Again I live in Bolingbrook and Firehouse is in Midlothian, I don't live close at all. I only visit Firehouse when I am in the neighborhood/surrounding areas, and that's not often, maybe every 2 months or so and I expressed this to him. He wasn't willing to compensate me in any manner unless I brought the entire pan of chicken back. I guess he expected me to put in the fridge for 2 months. Still no apology, no regard for cleanliness or sanitization as neither of them wear hairnets as I said before. He even told me that if I don't come back as a customer, fine, he doesn't care either way, just by far the worst experience and customer service. I'll gladly take my money elsewhere and so should you.

This place is a hidden gem. The food is absolutely fantastic and you can't beat the price. Some of the best chicken and hot dogs I've ever had.

The chicken is always fresh and the staff is very friendly. Parking: Parking was sufficient for the size of the restaurant