KFC - Middletown
KFC
Description
This KFC location offers a mixed experience. On the positive side, many praise the friendly, attentive staff—highlighting team members like Layla who excel under pressure—and consistently fresh, delicious food. The restaurant is clean and well-maintained, with good service even during busy times. However, some customers report long wait times, missing items, cold fries, and occasional rude management, which have marred their visits. While some orders arrived late, others appreciated the effort to compensate during delays. Overall, this KFC shines through its people and quality food but struggles with consistency in service and order accuracy.
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Feedback
Fries were hard from over frying and the popcorn chicken was all breading and just tasted bad.
Everything was satisfactory, the side dishes were tasty, but the chicken was unpleasant and the biscuit was as hard as a rock.
The food was excellent, and for the first time in a long while, everything was accurate and we received all our orders! I’m giving it 4 stars, though, because our order was somehow missed or forgotten, and it didn't arrive until over an hour after the initially estimated time.
The mac and cheese bowl was terrible; it tasted like they used chicken that was three days old and mac and cheese that was two days old. On top of that, the fries were cold. I felt like I wasted 25 bucks.
Every time we visit, we receive genuinely friendly and helpful service. The food is consistently fresh, and during any waiting period, the staff goes above and beyond by offering something extra to enhance our experience. The team truly stands out; they are kind and considerate individuals!
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FAQ
More information
QR-Code for the menu
