Aces Chippy - Middlesbrough
Aces Chippy
Description
Palladium Fish and Chips divides opinion: praised for a clean shop, friendly service and occasionally excellent made‑to‑order cod with light, crisp batter and generous chips, it suffers from inconsistent quality. Diners report greasy or bruised chips, undersized or undercooked portions, sloppy batter and sweating in packaged deliveries. Delivery reliability and refund handling have also drawn complaints. Best experienced fresh at the counter; takeaway or delivery can be hit‑or‑miss.
Feedback
I always try to give restaurants a fair chance, and I've done so with this one many times. Unfortunately, every time I've ordered from here, the quality has been subpar. Last week was the final straw. The chips in three of the meals I ordered were mostly bruised and in poor condition, which was unacceptable given that they must have seen how bad they looked. It’s shocking, really. Additionally, some items on the fish menu are laughable; for example, the fish sandwich is 75% bread with just a tiny piece of fish. I won't be returning to this so-called fish and chips shop again.
I placed an order with Palladium Fish and Chips for delivery at 5:15 PM, but by 6:45 PM, it still hadn't arrived. I called them only to find out that they don’t actually deliver; they expected me to pick up the cold food myself. I refused and asked for a refund, but they denied my request. I am extremely upset and will never order from this place again. The representative claimed he called me, and while I did see a missed call, the number was unfamiliar and appeared to be from abroad.
The chips were lovely, but my wife's chicken parmo was undercooked in the middle, so she ended up throwing it in the bin. Safe to say, we won't be returning here again.
Always perfectly clean and friendly welcome. Fish and chips cooked to order, well wait the few minutes. The light crispy dough simply melts in the mouth. Give them an attempt not to be disappointed
Bang on! The staff is pleasant and welcoming, the food was fresh and the taste was exceptional. The cod was made to order, beautiful crispy dough, juicy inside and not drained water like some when fresh. The chips were delicious and the part was generous. Defo visits this place again!
More information
QR-Code for the menu

