Steak 'n Shake - Michigan City

Overall our experience was good. Food was quick, hot and on point. My grandkids enjoyed it.

The food was great and we got our food in a reasonable time. Great price for the food.

Order from a kiosk. Ordered two meal deals. And two shakes. Pick the meals up at the counter. The buns were hard and cold. Fries were hot!! As for the shakes I went up asking about them. Given a rude reply say yes they are coming. Finished our meals and ready to go but no shakes yet. Went back up...rudely told she had to get the food out first. How about working on an order getting that out. Had to wait a little longer and finally the shakes showed up. My husband's was fine but my Mint Oreo shake was plain vanilla, such a disappointing stop. May never return to Steak n Shake after this experience.

We ordered the milkshakes, and they were good and thick. He forbrhe oreo cookies amd I got the chocolate peanut butter cup. Yum yum... we went thru the drive thru, so by the time she finished processing our payment, our shakes were done. So, no waiting.

The new service model is abysmal. No cashier, no cash, kiosk order only. No staff to clean tables it would seem. My burger was served with a stale bun. Seating worn out and deteriorated. Please just go out of business.