Eden Roc Miami Beach

We love our time at Eden Roc. Came in for a 1 night staycation to celebrate our anniversary to party at LIV at the Fountainblue. We did not want to stay at Fountainblue however and opted for the quieter Eden Roc. The room was great we had a high floor ocean front suite with a balcony and obviously the view was great. Room was large enough for 2. Best part was the front desk and concierge staff. Met every request and helped with our experience. I'll stay here again for the same experience in the future. The only negative was a $35 charge for an umbrella on the beach, through which i got burned anyway. I'm thinking given the resort fee and room charge, the umbrella would be included. I dont think they were charging for umbrellas at the pool.

My wife and I stayed here for several nights and it was our first time experiencing Miami. The beach was our focus and this hotel does it right. Easy to get to, great service, excellent privacy. The staff here deserve 10 stars for their efforts. Everyone was friendly and cared about us during our stay. We brought several matters to their attention and we were promptly accommodated (these were not major issues, just little things that made our stay that much more enjoyable). I do wish that there was a fridge available to guests and not just a pre filled mini refrigerator. The guests were of all age ranges and the hotel does a fabulous job of making all guests feel welcome regardless of the reason for their stay. Business folks, couples, night clubbers, all had what they needed to make their stay perfect. I would stay at Eden Roc again in a heartbeat and most likely will be the next time we are in Miami. Eden Roc? More like Eden Rocks!

I am writing to express my extreme disappointment with the service I received during my recent stay at your hotel. Despite paying a premium price for my accommodations, I was extremely dissatisfied with the level of service and amenities provided. First and foremost, my experience at the pool was absolutely unacceptable. My guest and I waited for 40 minutes for a simple drink order, and no one bothered to check on us or offer an explanation for the delay. Furthermore, when we requested towels, we were told that someone would bring them to us shortly, but no one ever did. This lack of attention to our needs was frustrating and disappointing. Additionally, I found the food and drinks at your hotel to be vastly overpriced and not worth the cost. Given the high rates charged for rooms and other amenities, I had expected a higher level of quality and value for my money. Unfortunately, this was not the case, and I found myself feeling ripped off and disappointed.

Really nice hotel one of my favorites on Miami Beach. The ocean view is great at Eden Roc some hotels say ocean view, but the view is partial ocean at best. The rooms are pretty modern, clean. The staff by the pool is very nice liked that there is not loud music by the pool all the time like some hotels in Miami Beach. My only complaint with Eden Roc is that check in is 4pm, and there is little effort made to have a room ready earlier than 4pm.

Decent hotel for the price but bathrooms are in need of maintenance (the tub doesn’t drain and we had to stand in 5 inches of water while showering). Floors were dirtier than expected, but room and bed was comfortable. The beach was fantastic. Be careful not to put any personal items in the mini fridge otherwise they will charge you. Also lots of renovation/construction noise while we were there.