Char-grill - Metro Durham/Chapel Hill

Don't bother ordering ahead. Placed an online order today. Received order #Web3 and was told to pickup at noon. Arrived at noon. Went to the window and gave my name and order number. Was told that they would call it out over the speaker as soon as it was ready. I stood there for 20 minutes. Watched everyone who arrived and ordered after me get their food. Went back to the window. Showed my name and order number. This time they tell me that they don't call out online orders over the speaker. The food was ready but had been sitting there and by now was cold. Terrible experience. Completely unorganized operation.

Food is always awesome This has been the case at all the locations that i've gone to and i've been going for over thirty years.

Bring the family out if you want great service and great food! The staff is super friendly.

Only took 6 mins to get food, it was fresh hot. The employees were extremely nice. Kid-friendliness: Clean outside picnic tables and it seems to be safe every one watching were they going

The experience in itself was great and the food was great too