Kfc - Methuen

This restaurant offers one of the best Nashville chicken bowls I've ever tasted. The food is consistently hot, fresh, and full of flavor. The place is clean and... read more This restaurant offers one of the best Nashville chicken bowls I've ever tasted. The food is consistently hot, fresh, and full of flavor. The place is clean and well-maintained, but the seating area feels a bit bland and doesn't create a welcoming vibe. On the plus side, they have a drive-thru option and ample parking. Additionally, there is a restroom available for customers.

I had a terrible experience at this restaurant. I ordered my food online 40 minutes in advance, but when I arrived, I ended up waiting almost an hour to receive... read more I had a terrible experience at this restaurant. I ordered my food online 40 minutes in advance, but when I arrived, I ended up waiting almost an hour to receive it. At one point, I almost canceled my order out of frustration. The girl at the register seemed completely clueless, and those in the back weren’t much better—some seemed to be goofing off, while one guy was eating Pizza Hut right in front of me at the counter. Seriously? This place should consider closing down. I won't be returning!

My wife ordered from the drive-thru and got a spicy chicken sandwich meal with fries, a chalupa combo, and two Chicken Littles. She also received a chicken meal... read more My wife ordered from the drive-thru and got a spicy chicken sandwich meal with fries, a chalupa combo, and two Chicken Littles. She also received a chicken meal with mashed potatoes and gravy, along with two mini sandwiches that tasted like they were made with three-day-old chicken and were completely inedible. The chalupas were almost empty as well. When she got home, she tried calling the restaurant four times, but no one answered.

A few weeks ago, I visited this KFC location to buy dinner for my family and witnessed the worst customer service from a manager I've ever seen. An older gentle... read more A few weeks ago, I visited this KFC location to buy dinner for my family and witnessed the worst customer service from a manager I've ever seen. An older gentleman had purchased his food online, but when he paid in the store, they charged him $6 more than the online price. Instead of apologizing or offering a solution or even a coupon, the manager insulted the poor man in Spanish to her staff. I understood enough to be appalled by how she treated him, so I left and reported the incident to corporate. If there's a price difference online, either honor the online price or correct it — but don’t treat customers disrespectfully. I will never return and have told all my friends to avoid this location. Losing business over $6 is unacceptable.

The KFC in Methuen is by far the best I've ever been to. My orders are always accurate, and the food is consistently hot and fresh. The staff, including manager... read more The KFC in Methuen is by far the best I've ever been to. My orders are always accurate, and the food is consistently hot and fresh. The staff, including manager Sophia and Fabiola at the drive-thru, are always professional and friendly. I always leave with a smile and a thank you! Other franchise owners should definitely visit to learn how a restaurant should be managed!