The Scallop Shell - Mendip

The restaurant has expanded its dining area significantly, which unfortunately detracts from its overall charm. Once a quaint rustic cafe/restaurant with excell... read more The restaurant has expanded its dining area significantly, which unfortunately detracts from its overall charm. Once a quaint rustic cafe/restaurant with excellent food, the new section feels more like a cafeteria with an overpowering greasy smell from the fried food. I ordered scampi and chips with aioli mayonnaise, but when I requested tartare sauce, I was surprised to be charged an additional £1.75 for a small pot. The baked potatoes and sandwiches, priced at £9 each, do come with crisps, salad, and coleslaw, but the menu feels overpriced. The changes have drastically altered the vibe of the place, leaving me feeling embarrassed in front of my friends. Despite my previous praise for the restaurant, I doubt I will be returning in the future.

We have had good experiences dining at Whiterow in the past, but unfortunately our recent visit was not as enjoyable. The restaurant has recently opened a new a... read more We have had good experiences dining at Whiterow in the past, but unfortunately our recent visit was not as enjoyable. The restaurant has recently opened a new area that is bright and welcoming. However, when we ordered our usual meals, the service seemed a bit disorganized. Three of our meals arrived together, followed by the fourth a few minutes later, which was not a major issue. The most disappointing part was that the chips were very dry and seemed to have been reheated or left under a heat lamp for too long, making them inedible. When we mentioned this to our waitress, she seemed unsure of how to respond and simply apologized. This was the first time I have ever complained at a restaurant, as we are not typically complainers, but the quality of the chips was not up to par. Despite the fish still being good and the portion sizes satisfactory, we are hesitant to return due to the disappointing chips and the lack of acknowledgment of the issue. Additionally, when our plates were cleared, no mention was made of the uneaten chips.

I am extremely disappointed with my experience at this restaurant. I ordered fish and chips and two drinks for takeout, but was only allowed to use the shed are... read more I am extremely disappointed with my experience at this restaurant. I ordered fish and chips and two drinks for takeout, but was only allowed to use the shed area when I requested a glass. I felt that paying over $30.00 for fish and chips should at least warrant a plastic glass, but was eventually offered two glasses. The process of ordering in the shop with an alarm system and then picking up the food at the window felt bizarre. When we finally received our fish and chips, we found that the fish was extremely dry and the batter was thick and unappetizing. Despite being loyal customers since the opening of the restaurant, we will not be returning. It's a disappointing and sad end to our experience at Whiterow.

We have visited this restaurant a few times this year, whether it was for coffee and cake or a sandwich lunch last week. I disagree with some of the comments ab... read more We have visited this restaurant a few times this year, whether it was for coffee and cake or a sandwich lunch last week. I disagree with some of the comments about the café's extension – we think it's great! We love the cozy booths at the end, they create an intimate atmosphere. Today, I had my favorite dish, the Prawn Sandwich, and it was superb. My wife ordered the Salmon Salad from the Specials Board and she was very impressed – there was plenty of salmon and salad on the plate. The generous portions at this restaurant ensure that you never leave hungry. The staff, although very busy, always greet you with a cheerful smile. We will definitely be back soon.

I don't mind waiting a long time for my order at a restaurant, but receiving the wrong order when I get home is really frustrating. It's a waste of time and foo... read more I don't mind waiting a long time for my order at a restaurant, but receiving the wrong order when I get home is really frustrating. It's a waste of time and food ends up in the trash.