Menu - Panera Bread

The food at Panera Bread meets the usual expectations for this franchise, but the service leaves a lot to be desired. I waited two years to write this review to... read more The food at Panera Bread meets the usual expectations for this franchise, but the service leaves a lot to be desired. I waited two years to write this review to gather enough experience. Today, I made my sixth call to follow up on a curbside order. I prefer not to go inside, but managing three kids while picking up a bag is challenging. When I called, I mentioned that I had already waited 30 minutes and called twice before. Eventually, someone came out but blamed the delay on my car, even though my receipt clearly matched my vehicle. The food was good, but the staff still seems to struggle, with no noticeable improvement over time.

I've seen Panera Bread's commercial on TV about the chicken sandwich, and it looks delicious. However, I haven't eaten there in over five years due to very poor... read more I've seen Panera Bread's commercial on TV about the chicken sandwich, and it looks delicious. However, I haven't eaten there in over five years due to very poor customer service and disrespectful staff. To make a long story short, one morning I was charged for tea that I never received, and they refused to remove it from my bill. Additionally, my breakfast sandwich was cold, and the manager was rude. When I contacted corporate, they simply asked what they should do, which was disappointing. As the corporate team, they should know how to handle such issues. Despite the tempting menu, I will never return to Panera Bread.