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Contribute Feedback What Tori Shakespeare doesn't like about Starbucks:
The woman refused to wait on me as I 'm standing there for almost 5 minutes. Due to the mobile orders she was filling. She finally asked me if it was almost 8, and that her second person would be there then. It was 7:35...I told her I needed to get to work, to which she responded "I guess I 'll stop making these mobile orders and wait in you I just have to tell my manager, I get so backed up. "She was going to comple... View all feedback.
This Starbucks is slower than a slug in the winter moving uphill. Don't plan on getting your drink within 15 minutes because that's how long it took me. Geez!
Its better than other places and the price are always good but i feel like they lack a lot of products here lately.
Convenient location if you are heading to 301 from Virginia.
January 26 at approximately 5:15 p.m. I went to the Starbucks in the Kroger at Rutland Marketplace. I will preface what I am going to say with I do not have high expectations here in regards to service. The smaller gentleman who appears to be the manager is probably the best barrista in Mechanicsville, though, so I don't get too uptight when it comes to the staffs abilities outside of making coffee. Tonight, however, something was different. The master barrista man was not working. It was a man and a woman who both appeared to be either late teens or early twenties. When I walked up they did not greet me. Fine. I am used to this. What was different was the look of annoyance from the man followed by a look of disgust from the woman. Alright. Strange. The woman approached the register but did not ask what I wanted. She just stood there blankly staring at me. I get the same thing every time I go. A plain coffee for me and a latte for my wife. This time it was more costly than normal. Again, strange. The thing is the look of disdain coming from the woman's face was so jarring I just accepted that tonight i will be paying more. Here is the issue. Something was going on between the two workers. I dont know if they were jilted lovers or mortal enemies but the tension was off the charts. I sort of feel bad for the woman. She looked miserable and continued giving me looks like I was responsible for all the evil in the world. She made the drinks. They were not on the level of the master barrista but I dont expect anyone else to create magic like he does. They were...not good. My point is I get it we all have hard days. We all have bad days. This experience was so bizarre that for the first time in years I am leaving a google review. I dont recall her saying any words to me other than the price of the drinks. Maybe they had both been told they were being laid off? I dont know. I hope they both feel better. The man, again, looked more annoyed than anything. The girl...just damn. Feel better.
I’m not sure McKenzie is intellectually capable of working with the public. This was awful.