KFC - McKees Rocks
KFC
Description
This KFC on Steubenville Pike is a study in contrasts: when it clicks, the chicken is juicy, fries and sandwiches impress, and the clean, simply decorated dining room with friendly staff is inviting. Yet inconsistency plagues the experience — cold or rock-hard fries, tough tenders, missed or wrong orders, spotty item availability and intermittent cash-only payment issues — making value feel uneven. Best for fried-chicken fans seeking quick, casual meals but expect variable service and quality.
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I don't eat meat, so im reviewing what I can. Best French Fries I ever had. Wow. The pickle from my boyfriends chicken sandwich, melted in your mouth. The woman at the counter was so darling. So polite and chatty. What a gem. The restaurant was the cleanest fast food establishment I've been in. Decorated so simple yet so perfect. Easy to relax in there. The lighting, I'd put in my house....even the giant chicken bucket. Try the new Peach/honey Mt. Dew... I'd come back just for that. Muah!
This location has gotten worse. If there was a 0 Star or 1/2 Star, that 's what they would receive at the drive thru customer service. Very slow, had to repeat order more than 4 times. She is too busy on her phone and chit chatting with another guy employee as the line behind us gets longer. Took over 20 minutes to get our order. When we asked for ranch dressing and ketchup, she rolled her eyes and gave ranch, no ketchup. I had to walk up to the drive thru window to get it as she stood there giggling with the other employee. The drive thru employee looks like she was under 18 years old and maybe new as she literally didn 't know a thing. Twice the guy had to take the headset from her and complete orders. The manager I guess was helping in the kitchen as she look at us and went behind. Don 't recommend this location after 8 p.m. as they are awlful. Both employees working the drive thru window should be fired. I also got In and Out burgers ketchup. Fries were old and stale, tacos wrapped in burrito wraps. This is one of the worst locations for service and getting your order correct. Since their opening, I have gone here only 2 other times and including tonight 's visit, all 3 times I have gone through the drive thru and was given the wrong order. It took 40 minutes the first go around and 2 minutes later we realized our order was incorrect. We were missing some items and given different one. No one would come to the door or answer the phone since only drive thru is open. As soon as we get to the drive up, it announces they are closed. It was 8:30 p.m. and shows open til 10 p.m. As usual, no staffing, ran out of food and closing early. We still waited and got to window. They did give us our missing item but manager never apologized and just got the food and turned away as the window runner handed it to us. Disappointed and very displeased with this location. I do not recommend this KFC.
Good food...the chicken sandwich was a good serving size and had a lot of flavor. Clean restaurant. Good service. What else do you need?
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