Hell Pizza Masterton

I recently ordered a pizza from Australia and had it delivered to me by Mandi James. Not only did they provide the pizza, but they also included a note on the b... read more I recently ordered a pizza from Australia and had it delivered to me by Mandi James. Not only did they provide the pizza, but they also included a note on the box for me. My cousin loved the pizza, and so did Pete from Strokeby! I asked Mandi if it was better than flowers, and she enthusiastically said yes. The service was fantastic, and the pizza was delicious. Many thanks for making my cousin's day special! Love, Victoria.

Good service just the music was too loud to be able to hear they counter staff read more Good service just the music was too loud to be able to hear they counter staff

Love the store but must say not happy with last 2x pizzas as always ask for extra cheese and don't care what it cost but have not received. Staff say yes but no... read more Love the store but must say not happy with last 2x pizzas as always ask for extra cheese and don't care what it cost but have not received. Staff say yes but not given. Bummer

If I could give this place a negative one star I would. Made an order over the phone, did not have most of the side options that were available on the menu due... read more If I could give this place a negative one star I would. Made an order over the phone, did not have most of the side options that were available on the menu due to not having anything in stock. Picked up the order, our pizza had no sauce/toppings that were specified on the menu. The pizza was so dry without the sauce, rang up and advised the owner. We were told the sauce was out of stock too, then he hung up on us. If we had known that when we had ordered over the phone, we wouldn’t have ordered that pizza. Disappointed that no remedy was offered, not even a voucher for a free pizza for our next visit. This place has gone downhill since the new owners have taken over. Will not return. Do not recommend!! Response to owner: (Ordered Sunday 30th January at 8.42pm- Darryl). 8/2/21-Still no contact made by owner.

The next day, I called the owner to let him know what happened as a courtesy, but instead of taking responsibility, he tried to blame us. I was shocked by the p... read more The next day, I called the owner to let him know what happened as a courtesy, but instead of taking responsibility, he tried to blame us. I was shocked by the poor service and have informed my group about the experience; they couldn't believe how rude the owner was, especially since I was just trying to help him prevent this from happening again. I won’t be returning and will make sure others are aware of this situation. It was truly disappointing. In response to the owner's below comment: There was no order placed because your staff member didn’t enter it into the system. My call was simply to inform you of what transpired; I wasn’t looking for anything in return, just trying to be kind. You didn’t need to treat me that way or accuse us of not calling. It’s clear that you prefer to blame customers for the issues stemming from your management.