Apache Jack's Family - Masterton
Apache Jack's Family
Description
A popular local spot known for generous portions, friendly staff and a lively, family‑friendly atmosphere—great for celebrations and accommodating gluten‑free requests. Many praise dishes like prawns, steaks and desserts, and the team’s attention to detail. Yet experiences vary: there are reports of long waits, occasional overcooked meals, surprising drink pricing, hygiene and maintenance lapses (hairnet use, unlocked bathrooms) and early kitchen closures. Overall, a warm, accessible restaurant with strong highs but some inconsistent service and quality that patrons should be aware of.
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Ordered an orange and lemonade which was charged out at $11.50....How can you possibly justify doubling the price of an orange juice or a lemonade because you mixed the 2 ingredients in a cup???? Do you charge double for a Mochaccino because you added chocolate powder to the coffee? No. This is something we order in any other restaurant and it costs the price of a regular drink, as it should. Instead we were charged like a bartender made a cocktail. The pasta my wife ordered was delicious. Compliments to the chef on that one. Cucumber doesn't belong on a burger. Pickles sure, but not fresh cucumber. Didn't really enjoy my chicken burger because of it. Thats personal preference though. The chicken was cooked well though. No hair nets in the kitchen was surprising. Bathroom doors don't lock. It was a reasonable experience, but charging double for drinks really bought the experience down and really pissed me off. On what planet should a basic orange soda be charged like a whiskey and cola? I couldn't believe the woman serving us was being serious when she told the price. Would've rather got 2 separate drinks. :
Went there for a family dinner service was awesome meals were great. Will return . Service: Dine in Meal type: Dinner Price per person: NZ$100+ Food: 4 Service: 5 Atmosphere: 4
Amazing food, excellent service. Attention to detail. Highly recommend for gluten free meals. Prices totally family friendly. Thank you to the staff for going the extra mile. Service: Dine in Meal type: Dinner Price per person: $30–40 Food: 5 Service: 5 Atmosphere: 5
Had a great time at a staff members farewell. Food was awesome. Portions very generous. The prawns were absolutely scrumptious. The waitress was so helpful and went out of her way to accomodate us and everybody's special requests. Service: Dine in Meal type: Dinner Recommended dishes: Onion Rings, Garlic Prawns
Been to Apache Jacks many times before and have had wonderful service. But tonight I received an email to say my booking for Saturday was cancelled when I hadn’t cancelled it, rang the restaurant and asked what happened to my booking and got “oh sorry the chef has Covid and we aren’t open Saturday” heads up, communication with your customers would be great thanks. Was for a special occasion. Hoping if I decide to go back that it would be better communication with your customers. I totally understand Covid and everything but just wasn’t impressed about communication side of things….
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