Casey's General Store - Marshall

American, Pizza, Store
Menu
Full menu with pictures, prices and categories.

Casey's General Store

Casey's General Store
4.1 / 5 (352 reviews)

Description

Casey's presents a dichotomy of experiences, where delicious food and friendly service are often overshadowed by operational inefficiencies. Customers frequently encounter long lines, incorrect orders, and misleading pricing, leading to frustration. While many praise the pizza and fresh offerings, management struggles to effectively address customer concerns, especially during busy hours. The helpfulness of some staff members shines through, offering hope for improvement amidst the chaos. Overall, Casey's serves as a hit-or-miss dining option, particularly regarding service speed and order accuracy.

Last update: 17.01.2026 from: Brandon

Feedback

★ 4.1 / 5 from 352 reviews
janet-littlejohn
23.11.2023

I visited Casey's and found that there was only one staff member present. They didn't inquire if I had any rewards, which was disappointing. Overall, I wasn't very happy with my experience due to the poor management and lack of employee training in customer service.

zach-martin-fern4
23.11.2023

Has three cash registers. Only one in use at a time. Line is more time than not wrapped around the store by the drink coolers. Doesn't matter if it's 7:30-8:00 in the morning on the weekdays or noon on Saturday. Very poor management Update: Still cannot go to this store without spending at least 10 minutes in line. Built a bigger Casey's to help with the high customer volume, then runs less cash registers. It makes zero sense.

sharlyn-sherman-1
23.11.2023

Standing in line for over 5 minutes, woman at counter just walked away and never came back. Young man had to chase her down to wait on customers.

brandon-j-4
19.08.2024

It's still a decent pizza place, but they never ask for my name when I order, which makes it a bit of a hassle to repeat my order.

william-l-library1
19.08.2024

They can't ever get orders correct. Their wings aren't sauced at all, it's just frozen wings put in an oven. I called about my order being incorrect and they offered to have the pizzas remade. I asked multiple times for the lady on the phone to confirm with me what toppings were going to be used and I got the same “ok, we'll have that done for you soon” response every time I asked until I just gave up and hung up the phone. I wouldn't recommend buying hot food here and I wouldn't recommend the g … – show

FAQ

There is a TV / screen on-site where sports are broadcast.

The restaurant is accessible and can therefore also be used with a wheelchair or physical disabilities.

More information

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