Presotea - Markham

Once in a while I go to the Pacific mall and I have tried the mango green tea ,drink in three places in under this roof, I found same names but different drinks size and even prices , And today It was disappointing one paying 7.90 and I had a glass of full 75% Ice , Colour and added sweetener , and I asked the lady how can there is no mango or jelly tea she responded its 7 Dollars And I responded that I paid you that much , I know the services I cant complaint but lack of good communication is the main issues Hope they should adopt some good manor of costumer services , No reason to speak in Other languages when you are dealing with some one who is speaking English ! Its suspicious of saying bad wordsIts best to be reasonable with every oneI don't recommend any one to this oneHope they read this and brief them how to deal with costumers

I love this bbt store but today I’m disappointed. I can understand when it busy but today (Monday) at 2:30pm it not busy at all, there was any others but my 4 drinks and all the tea has not tea favours in them almost like using the tear bag twice.

Bad customer service. I asked for half sweet drink.After receiving the drink i complained that it is too sweet. They said that the peach syrup is sweet. What is that even mean? Not going there anymore and i don’t recommend anyone going as well.

Do not go here (Presotea near the main mall entrance). There are TONS of bubble tea shops at Pacific Mall, save your time/money and skip this one. They are robots here with no people skills.Cashier with the short tied orange-brown dyed hair with face mask will not own up to mistakes or change your order if it wasn't made right. She insisted that's what we ordered. Obviously, but why is the taro milk tea warm with ice? It's supposed to be cold/refrigerated. Most people don't come for warm bubble tea milk tea with ice.My mom who doesn't speak English very well always gets Taro milk tea and it is an iced drink. It's supposed to be cold. It tasted like it was just brewed and they added ice. It was warm and lacking taro flavour. This is a bubble tea shop, most people expect a cold tea drink, most places should refrigerate the tea. I don't think it is that expensive or a loss for business to remake this drink or reorder a different one.

Oh man, I really did not like the tapioca here. It was so mushy and tasteless. The milk tea was OK, but I didn't like the Thai tea—it tasted kind of watery to me. We got the 2/10.99 deal, which I thought was a good deal, but I would have rather spent a bit extra to get better bubble tea. I learned my lesson! I would not recommend getting tapioca from here.