Chatime - Markham

I ordered 5 drinks through the mobile app and added 1 more at the counter. I informed the staff member that I was there to pick up my 5 drinks. If the store was... read more I ordered 5 drinks through the mobile app and added 1 more at the counter. I informed the staff member that I was there to pick up my 5 drinks. If the store was out of trays, I would have appreciated being told, as I could have purchased a bag. I came in alone, and it was challenging to manage carrying six drinks without any tray or bag.

However, it’s unfortunate that this Chatime location has been problematic from the start. They are often slow to fulfill orders, and I’ve encountered incorrect... read more However, it’s unfortunate that this Chatime location has been problematic from the start. They are often slow to fulfill orders, and I’ve encountered incorrect orders a few too many times. Today, I walked in to place my order, but when I got home, I realized it was wrong—I asked for roasted milk tea but received regular milk tea instead. I don’t completely blame the kind gentleman who took my order; the loud music and the plexiglass barrier due to COVID make communication difficult. I should have double-checked to ensure he understood my order correctly. My biggest issue, though, was that I always request no sugar, yet it tasted like it was loaded with sugar this time—around 100%. This has happened before, and it’s astonishing how inconsistent it is. It makes me doubt whether it really is sugar-free as the label claims. My stomach is feeling quite upset from the excess sugar, and I’ll have to waste the rest of this drink—and my money. I think I’m finally ready to give up on this chain and look for other options.

I drove all the way from home to get a slush, only to find out that the only thing they had left was milk tea. If you're open until 11, you should have everythi... read more I drove all the way from home to get a slush, only to find out that the only thing they had left was milk tea. If you're open until 11, you should have everything available until that time.

So sad to see Kimberly go, she told me it was her last shift last night. She is honestly the epitome of great customer service; my visually impaired brother tol... read more So sad to see Kimberly go, she told me it was her last shift last night. She is honestly the epitome of great customer service; my visually impaired brother told me she translated the entire menu into braille for him and now she's the only one who learnedsign language to communicate with me!. This Chatime will never be the same without her

If you're in the area looking for BBT this chatime is a must! By the time I finished paying, my order was done. 2 drinks. Paid for and then ready That's all I h... read more If you're in the area looking for BBT this chatime is a must! By the time I finished paying, my order was done. 2 drinks. Paid for and then ready That's all I have to say, literally fast service is best when you also get fresh tapioca and the milk teais fresh. Amazing work guys!