Walt's Pizza - Marion

Went there for the first time today and it was awesome. I would’ve eaten the whole pizza but would’ve needed to to take nap immediately. Seriously though service was great and food hit the hungry spot and filled me up.

Extremely poor service. Waitress complained the entire evening about how short staffed they were and about how she was getting worked to death. Ordered the salad bar with our food, no bowls available. A party member retrieved salad bowls himself for our entire group. My son ordered fettuccine Alfredo which the waitress said wasn’t on the menu any longer but still available. She came back and asked if he wanted steak or chicken with his Alfredo. He chose steak. He was given a $26 plate of nasty grey noodles covered with cream of mushroom soup with a small side of sliced meat. He did not ask for mushroom stroganoff. He asked for fettuccini Alfredo. I asked the waitress if they made fettuccine without mushrooms and she actually said she has no idea who would put mushrooms in an Alfredo dish and she would ask for the cook to remake it. I thought life would be fine. He ate his “steak” while he waited for his Alfredo. Nope life was not fine. My son was given a bowl of noodles covered in a tasteless watery powdered milk product that was completely inedible. No apologies. No service recovery. No offer to make things right at all. The whole situation was an obvious imposition to the manager who made faces at me while thinking about what she was going to do. In the end she discounted the meal by $2 and I chose not to argue. What a huge disappointment. I return home to Southern Illinois 3 to 4 times per year and Waltz has always been a mandatory stop. Unfortunately looks like Quatro’s just gained a customer. I realize times have been difficult across the board but this was completely unacceptable.

Terrific pizza…Walt’s Double Decker is always great pizza!! Good service, good food, good atmosphere! Top Notch!

Hadn’t eaten at Walt’s in years and years since moving out of the area. We were in town for a couple of days and thought we would give it a try to see what had changed. Great news! Absolutely nothing has changed in taste or quality. Was great 10 years ago and still is. Yay for tradition!

The business practice of AUTOMATICALLY adding the tip to a bill is not ok. Tips are earned based on courtesy, efficiency and correct service.