Zoës Kitchen - Marelly's

They resolved a frustrating website mess of a glitch, and I’m satisfied.I was accidentally charged twice for an online mobile order, and after cancelling both more than 24 hours before the due time, there was still one delivered and charged for. Also, I set it to be delivered at 5:45pm (stated on my email too) and their receipt said 5:25pm. So, we ate cold food on Valentines day.I brought the other order back, and they were very apologetic from the start, and refunded the money. If they mess up here, don’t panic, they’ll make it right.

SoDo location needs a lot of help or more training. Staff seems like they couldn’t care less. I came back because I was missing food from a pickup order and wasn’t acknowledged for the first 10 minutes I was standing there. Cooks especially are clueless. Someone was mopping an hour before closing. Just disappointing considering the $32 I just spent.

$3.40 for this tiny side Is very disappointing but it taste so good ?

Great exchange here overall. Our food was made quickly and tasted great

Food was fresh, the staff was highly professional and welcoming. The manager Yari went the extra mile to ensure I was welcomed and treated with respect. Also, when I arrived it smelled clean. As I saw staff members continuously cleaning if they where not helping a,customer.