Auntie Anne's - Marelly's

Ok, HANDS DOWN the BEST Cinnamon Pretzel I have ever had!! It was super soft, warm, and had tons of Cinnamon on it. WOW. Can't wait to go back!! Yummy!! Recommend downloading the their app.

Worst experience every my kids were getting cinnamon pretzels at the Florida Mall and the young lady was not wearing any gloves I asked another employee and then they started giving me attitude she was scratching her head then her finger was touching the pretzels that’s not sanitary worst experience they started to argue with me about me telling them that they should be wearing gloves but it was useless. The owner needs to really do something about the people they hire it’s not because you have a chain of businesses you need to make sure when your employees are dealing with food they should wear gloves. It’s the one by the food court by Michael Kors at Florida Mall.

This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.

They close up line ...open on other side ....and take customers not on the line they just closed ...then when we speak up 4teenagers that were there just started laughing and very disrespectful.

Wow! Where do I begin? After another Auntie Anne’s location cancelled on my client 4 days before her wedding day I had to quickly come up with a plan! I called the Florida Mall location and spoke with John! He is absolutely amazing and turned a very negative experience into such a positive one. He assured me they would fix this problem and make it happen so my clients could have the pretzels they paid for! Thank you John for being so amazing, and making this happen for us! Best location ever!!!