Rococelli Puerto Banús - Marbella

Looked nice at first, cosy decor. Wanted to sit inside away from cigarette smoke but was really humid, they had a ceiling fan but wasn’t on. As usual in the Cos... read more Looked nice at first, cosy decor. Wanted to sit inside away from cigarette smoke but was really humid, they had a ceiling fan but wasn’t on. As usual in the Costa del Sol, no choice at all for vegans and I can’t eat dairy so had to pick spaghetti with clams and pick the clams out. Wasn’t sure if this would even be edible so also ordered tricolore salad so I could at least eat the avocado. Service was quite slow but when it came salad looked well presented but was obviously not what I ordered as was full of chicken. Advised waitress I’d been given wrong order. She kept arguing that I’d ordered a chicken Caesar salad (why would I? informed her I didn’t order it as I don’t eat meat so she took it away then brought it back minus chicken. I can’t eat Parmesan and didn’t fancy munching lettuce alone so told her again and again I didn’t order it. She showed me she’d written it down so informed her I wasn’t paying for it so she said “fine no salad” and was rude thereafter. My spaghetti tasted fine but all night after I felt nauseous and had an upset stomach. My companion’s breaded chicken was so dry she couldn’t get her knife through it (no sauce, bone dry . When given the bill the waitress brought the salad up AGAIN and said my UK accent was difficult to understand and next time to talk louder (even though I’d pointed to the tricolore salad on the menu when ordering . Then said this is why she wouldn’t charge us this time. I’d already told her I wasn’t going to pay! Shame as I liked the area of this venue, away from the hustle and bustle of the main strip. I would never return.

Lovely meal, highly recommend this restaurant. Very friendly staff and great service. The food was delicious! Thank you read more Lovely meal, highly recommend this restaurant. Very friendly staff and great service. The food was delicious! Thank you

Rude and depressed service and absolutely not family friendly place. The waitresses practically throw the drinks and food on the table and a chair for baby need... read more Rude and depressed service and absolutely not family friendly place. The waitresses practically throw the drinks and food on the table and a chair for baby needed to be asked twice and the waitress was showing in every ways that she doesn’t want to help. When we would need a service to get for example spoon for a kid the waitress was also avoiding. There is no any understanding about allergies and they were not capable to make for example a pizza without cheese (any other places have done without any problem and the result have been fine for allergic kids). The size of lasagne was absolutely ridiculously small; like a size of one spoon even the price was high (smaller than kids size meal in any other restaurant, and it was a half of the size than in some comment pictures) and the drinks were also more expensive than anywhere else. They also added paid bread plate in the bill even we did not order any bread and they did not tell that it is not from the house so practically they cheated. That haven’t happened in any other restaurants in the area so that makes the service even worse and shows that they don’t respect the clients. If you want a good real Italian food, service and atmosphere, please avoid this place! And anyways there is a lot more quality restaurants with good service nearby than this place.

Absolutely delicious food, luxury furnished restaurant , excellent service…. read more Absolutely delicious food, luxury furnished restaurant , excellent service….

Its a very bad restaurant with bad waiters the food is horrible and tastes like trash. Terrible waiters, the worst experience ever. Service was very bad. read more Its a very bad restaurant with bad waiters the food is horrible and tastes like trash. Terrible waiters, the worst experience ever. Service was very bad.