Panera Bread - Maple Valley

Very slow, especially when I was the only one in the drive thru line.

Horrible service. They were out of an item and instead of contacting the customer who placed the mobile order they waited until the driver aka me got to the store to be the middle man and contact the customer to discussed substitutions. This is ridiculous and yall meed to get your Chit Together.

I usually don 't care if something is messed up with my order. After all it 's just fast food. No big deal. But this location has messed my order up at least 5 times. Given me someone else 's order or incorrect ingredients (leaving off items I paid extra for). The food quality is so inconsistent. Sometimes you 'll get a normal mac n cheese, next time you go they 'll give you something that resembles mac n cheese soup with what seems and tastes like watered down cheese sauce. Or a sandwich with a fraction of the amount of toppings that should be on it. If you go later at night, even if you 're the only customer, it will take 15 20 minutes to get your food. Sometimes longer, and you can expect to sit in the drive thru at the menu in front of the speaker for 10 minites before someone finally asks you what you 're having. Mainly because the kids working that shift are all stoned out of their minds (you can smell it and obviously notice it when talking to them). And the 'baguette ' they 're supposed to give you will sometimes be whatever stale sandwich bread they haven 't sold yet. I used to work food service, so I get it. But there 's a point where you have to ask yourself who the heck is in charge there. They aren 't doing a very good job. I 'd avoid this panera location until they get some new staff or management.

Always a blast to see Fabian with his beautiful smile helping customers with their orders and all their Panera needs, UP THE RAH!

Today I was there and I must say, I never write google reviews but Amber and Haley, or Hailey however it's spelled ? were absolutely amazing and helpful. I hadn't been to a Panera in years but now they have definitely made me want to become a regular customer. I wish them both the best!!