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This was the worst experience ever! I called to order my lunch and was told that the person taking my order was still in training. My order was completely wrong. I spoke to a polite young lady who said the manager wouldn't give me a refund unless I went back to the restaurant in person. Where is the customer service? They have lost me as a customer for good, and I definitely won't be going back if they can't even get... View all feedback.
I live in the apartments above this facility and it is too loud. sometimes it is the guests sometimes it is the radiant music on a weekend night/weekend . the people have school, work and more. I've been sleeping or awake several times. I thought bff wasn't a sushi place a nightclub. more close
First of all, hey the 90s called, they want their music back! one or 2 songs is OK, but non-stop 90s music is annoying...we had a lot of food, but most of it was reheated and made a few days in advance, you could tell it wasn't fresh.... we ordered vegetables tempura appetizer and you could tell it was done in advance and microwaved, some parts were cold, and the tempura was soggy.then the Tuna Tower, what a disaster, the rice was like concrete! worst sushi I've ever had, even supermarket sushi would be better.we ordered a flight of beer, and the waitress didn't know what they were when she brought it to the table, we had to guess. Then I ordered a full size of one of the stouts and she brought the wrong stout. I said that it was not the one I ordered she was argumentative but we still had to pay for it although we only had a sip. we'll not go there again, it was not a good experience...
On July 26 of this year aka my birthday me,my mom and our friend went here for my birthday lunch and I thought it would be nice because BFF is my favorite restaurant but when we went to our table it was sticky and our waitress was super rude she was rolling her eyes and she was on her phone the entire time. We waited 15 minutes for our water and when she brought out our food my mom never got her food, our friend’s said the tariyaki tasted rubbery and as I was eating my food I discovered a bug in there. After that my mom asked for the check and we thought the waitress would bring our check but she didn’t.she never came back and then we asked another waitress to bring our check and as we walked out the doors our waitress was in her car talking on her phone and smoking need less to say she ruined by birthday would definitely rate this one star.
I called to do a to-go order and the kitchen is closed. That is ok no problem. I asked if we could just order drinks to-go. The girl said we don't do drinks to-go I wanted to clarify that I was talking about teas and coffee not alcohol, and she said yeah, we don't have drinks to-go So I am going them 1 star for lying. I have ordered drinks to-go before and it was not a problem.
I freaking love BFF. I don't get to come often but when I do, damnit it's some good sushi. Highly recommend for a date night with the wife.