Solita Didsbury - Manchester

Booked for people for a university reunion Attended the restaurant with guests travelling from All over the north west to attend a reunion The restaurant was closed on arrival I tried calling the restaurant times with no answer Why let people book online...if the restaurant is closed and have the cheek to request a deposit

Firstly we were greeted at our table by a waitress who took our drinks and food order. The drinks order was forgotten and minutes later the manageress came over and asked us to reconfirm our drinks which we did. Only one of the drinks...was brought as the beer was being changed. It seems from the start we were treated as a joke as the manageress came over with a fake ginger moustache on and didn’t explain or make any joke about it. After we chased where our starter was. It was a single portion of chicken wings. The restaurant was only full. However the Deliveroo drivers were constantly in every minutes and we saw meals in brown paper bags going out of the kitchen constantly. The waitress came over and we asked where the starter was and her words were,”I’m sorry but we are so busy with Deliveroo orders that we have to get these out as a priority as per head office instruction.” We we’re only then told there were orders in front of us and we had to wait. We stated all we were waiting for was portion of chicken wings. She blankly looked at us and then walked off. When the wings eventually did arrive they were terrible. We got chicken wings and the sauce was thrown on as it was in clumps and not spread over the chicken wings, just covering certain areas. It was so thick I had to wipe it off. Then the further wait began. The manageress eventually came over and the tables that were in were now down to She told us that the table of were just getting their food and then they would start making ours. My partner has worked in hospitality for years and he stated you normally would send out the small tables first rather than the big tables (we had been there over an hour). She said they had pre ordered their food. A Lie as we watched and heard them order! When we said what about all the Deliveroo drivers she then lied again And Told us she was turning away Deliveroo drivers. Not from what we saw. The whole place is ran like a part time project. There was a guy Wearing a scraggy T-shirt and jogger pants and trainers giving dirty looks pacing the shop floor and staff manager wiping and cleaning the tables with their hands pushing the food on the floor. We had had enough and decided to leave. The Manager walked past us with food that was going to yet another table of three behind us (that came after us) and said, “your food is being plated up now.” She could clearly see as we were at the bar with coats on we were leaving and she didn’t offer us a discount but just gave us a dirty look and walked off and charged us full price for the drinks we had and chicken wings. Where is the customer service?! Where was the apology for our wait? Absolutely nothing and disgusting behaviour.

Pre-ordered a week ago for a party of we sat down at the starters were slow enough to come out but the mains didn’t arrive until after When they did finally come most of the food was nearly cold and barely edible,...I think we only ate it because we were all starving by this time. Worst of all at no time did any member of staff offer any apologies or explanations for the delay. They weren’t even that busy, but clearly they seem to prioritise the Deliveroo customers these days. Its such a shame as it used to be a favourite for our family, but we will never ever go again that’s for sure. The waitress was doing her best to keep on top of things, but she clearly had no backup from management they really need to get their act together or they will lose more and more business if they don’t.

Such a shame. Used to be the place for amazing food. Just waited mins for Coke and Mojito. Left after an hour as food still not ready. Get it together guys . Not even busy.

There were many items unavailable on the menu, and the wait for food was long and unsatisfactory once it arrived. Given the price, we were expecting a better experience. It was a Wednesday evening with only four other tables in use, so we were surprised by the limited menu options and the wait time for our food. Additionally, our meal was missing the coleslaw that was listed on the menu, and it was only corrected after we brought it to the attention of the staff.