Level 3 - Manchester

We had a pleasant experience thanks to our very polite waitress, Abbie. Although we needed to send the sandwiches back because they were stale, we were kindly offered a complimentary glass of prosecco as a gesture of goodwill.

The afternoon tea was absolutely perfect, just as described. The staff were really friendly and helpful, and the location offered a lovely view of the gardens.

Fantastic food and excellent service. It will be even more enjoyable once Piccadilly Gardens is restored and enhances the view.

I booked this for afternoon tea with friends to finish off a shopping weekend in Manchester. Following reviews on open table I thought this would be a nice way to finish our weekend. How wrong was I. When the food eventually arrived, from a distance it looked OK. Up close, not so good. The sandwiches were so dry, I thought they were toasted. I complained to the waitress who apologised and said she would speak to the chef. About 20 minutes later a tray of fresh sandwiches were brought to us which were actually ok. The scones were still frozen in the middle and the rest just wasn't very nice. The Manager did apologise and gave us a free glass of prosseco which did go down very well. It really wasn't an enjoyable experience and I would certainly not recommend this hotel as avoid place to eat.

We had a great experience thanks to our very polite waitress, Abbie. We had to return the sandwiches because they were stale, but we appreciated the complimentary glass of Prosecco they offered us.