Clove Maple Restaurant Bar

This restaurant is exclusively for hotel guests. Advertising here is not appropriate.

I stayed in suite 71 for 3 nights. The carpeting should have been replaced years ago as it was very dirty. The toilet was in need of replacing, as it was old and overused, and the mattress was in poor condition. The exterior of the entire complex is in desperate need of painting and caulking. However, the staff were very friendly and helpful. Overall, the prices were too high for the value provided.

I want to start by saying that the staff at this restaurant was incredibly friendly and helpful, from the front desk to the housekeeping staff. However, the room itself was disappointing. The carpet was stained all over, the furniture was outdated, and the decor was old-fashioned and a bit creepy. One strange feature was a jacuzzi in the kitchen den area. Additionally, 30 percent of the curtains were missing hooks and the walls were painted a bold red color. On the positive side, there was the convenience of being able to park right in front of the room, and slippers were provided so I didn't have to walk on the questionable carpet.

We went with 4 of our Friends (Couples) for 2 nights for our Anniversary and Birthday of our other friend. We had an amazing time at The Palmer House Resort in Vermont. Loved the time at Breakfast, Golf, Pool, Fire Place. The rooms, Beds, Furniture, Pillows were very comfortable. The staff is very courteous, front desk 5 star.

We booked a room for 3 people with 2 queen beds. When we arrived we were told that we were reassigned to a room with a king bed due to inventory control reasons. We went to the front desk 3 times to try to adequately resolve this matter. Each time the said they would contact us to resolve the matter but no response from the front desk or manager. Not a well run hotel.